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HK Avenue of the Stars
My Hongkong trip definitely includes a stroll at Avenue of the Stars along the stretch road of Victoria harbor. It’s a promenade along the waterfront. It is Asia’s own version of Hollywood. My big bro...
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The Coconut Trees
"Coconuts are the fruit of the palm trees. And as we have bread and wine, oil and vinegar, so they get all these things from the said trees.. With two of these palm trees, a whole family of ten can...
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Affected No More by Insults
I recently experienced an insult from one of my clients/callers. It was actually a transferred call from the customer care department. The customer was already blowing his top and he got more...
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Scuba Diving
I once tried a scuba diving open water course. I was taught the basics of dive safety and a few simple skills so that I'll surely be safe underwater. I learned the straightforward skills needed to be...
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The Rocks
"I don't see the point of photographing trees or rocks because they're there and anyone can photograph them if they're prepared to hang around and wait for the light."-David Bailey"Unfortunately, we...
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On Transferring Blindly
Google ImageBLIND TRANSFER. This is what i hate the most. i had a call from a card member who never had the idea that she will be transferred to my department. She was so freaking mad. bad words came...
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HK: The Ten Thousand Buddhas Monastery
My big brother promised me that he will bring me to a very interesting spot in HK where I can see lots and lots of Buddhas in just one day. Moreover, the good thing about it was that particular...
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The Waterfalls
“There is a hidden message in every waterfall. It says, if you are flexible, falling will not hurt you!” ― Mehmet Murat ildan"There is a waterfall in every dream. Cool and crystal clear, it falls...
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Profile of a Call Center Agent
Exceptionally Well Qualified - never been on any corrective actions.Quick thinker - always gives Offers valid reasons or excuses for being absent.Careful Thinker - afraid to make a decision and be...
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HK: Ngong Ping Village
Hongkong is a very busy city and getting out of that active district scene is highly recommended. My big bro Gary being a cool tourist guide made it a point to bring me to a secluded place away from...
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The Green Grass
"The moment one gives close attention to any thing, even a blade of grass it becomes a mysterious, awesome, indescribably magnificent world in itself."-Henry Miller "To me a lush carpet of pine needles...
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Stanley market
Stanley Market is one of the well-known markets for tourists in Hong Kong . It is an ideal mix of the European and Chinese style. To put it in a simple manner, Stanley Market is more like a mini...
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On Call Avoidance
Once a Call Center Agent hits the floor, "readiness to take the call" should be the mood.No ifs, no buts.There are mortal sins that CCA needs to avoid.First: no sleeping during calls.If caught, that...
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HK: Ocean Park Adventure
My big bro and I were actually not a theme park fan. But since when in Hongkong, it’s a must to see the famous Ocean Park so we still took time out to visit the place. We hopped off a bus to give it a...
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The Bonfire
"I saw the sky and sea and sand and the flickering flames of the bonfire through my tears. All at once, it rushed into my head with tremendous speed, and made me feel dizzy. It was beautiful....
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On Staying Awake
Google ImageMy work can really be so toxic. The moment I logged in...queueing starts. It can really bring sore to my throat. That's why I always have coffee beside me. With coffee close to my reach.I...
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On Having Good Customer Care Skills
Call center agents are expected to be individuals who take in the vital customer care aptitude. It is an asset in the BPO world. The company’s sales and productivity can be achieved through first-rate...
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On Having A Very Long Call
This is the worst day of the week for me. I can't believe to have handled a call for exactly 74 minutes and 33 seconds. My usual call lasts less than 10 minutes. My call handling time is always ideal....
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On Realizing the Good Customer Service I Provide
I had a very challenging call from one of our customers. My caller hates my company. She hates the service. She hates us all the more when she can't use her credit card. She screamed at me! She cursed...
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Reflection
"Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful."-Margaret J. Wheatley "Without deep reflection one knows from daily life...
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